FRESNO, Calif. (KGPE) – Quite a few viewers have referred to as our On Your Aspect suggestion line to voice their considerations in excess of a neighborhood furniture organization.
They say they have been wronged by Tru Home furniture, a firm owned by Michael Trujillo.
“Tru Home furnishings is not the ideal name for his enterprise for the reason that he is not genuine to his shoppers,” claimed shopper Tracey Sumler.
Tracey is just one of 7 customers who explained their searching practical experience to CBS47. They all had similar problems, and all say their supply was delayed.
“It was oh, ‘another two weeks, one more two months, no, another two weeks’,” Diana Flores stated.
“I read ‘next Saturday’ for the upcoming 3 months,” Sumler stated.
They then obtained solutions diverse to those they requested – or occasionally, nothing at all at all.
“It was very little like the pics that he showed,” Sumler mentioned.
“It was absolutely distinctive stuff,” Flores claimed. “It’s not what I ordered.”
“I didn’t even get the patio home furniture that was meant to be in the bundle,” claimed Holly Hickenbottom, a further Tru Household furniture customer.
Some ended up also upset in excess of the time of supply.
“He sent in the middle of the night time, he did not even ring the doorway bell” Sumler claimed. “That’s sketchy. He left like a thief in the night time.”
“He said the day ahead of he would be here and he by no means confirmed up,” Flores mentioned. “The next day, the similar thing. I woke up in the morning and the furnishings was sent in the middle of the night time which is super unprofessional and strange.”
These buyers shelled out hundreds, even thousands of dollars, to Tru Home furniture.
“I texted him and stated this isn’t the things I requested for,” Flores reported. “No reaction. By no means read from him once more.”
Tracey Sumler requested a bed on June 20th. Textual content messages from Michael Trujillo indicated the mattress would arrive June 27th.
Sumler offered her outdated bed to make area for the new 1. She then slept on the ground for 12 more weeks waiting for her bed to get there.
All through that time, Sumler requested for a refund. Store plan, according to receipts, is no refunds. Her request was denied.
“I pointed out how is it a refund when I by no means received my items,” Sumler said.
CBS47 On Your Aspect stepped in, producing many telephone calls, viewing the business enterprise, and last but not least reaching Trujillo. He declined an interview.
The Improved Business enterprise Bureau offers Tru Furniture and ‘F’ ranking. The BBB has also obtained five formal grievances about the business.
We then went to the courts. Athena Bell filed a compact claims accommodate against Tru Household furniture in 2018 for the $2,300 pounds she paid out for household furniture she never gained.
“He said it experienced to be income and it has to be currently,” Bell reported. “I see I shouldn’t have finished that.”
It went to mediation in which Trujillo agreed to deliver what was ordered. When he didn’t do it, Athena Bell went back again to court to check out and get the settlement enforced.
“The court docket did award me the $2,300 pounds and any court proceedings I paid as effectively,” Bell said.
She has however to get a penny.
“To have practically nothing occur is just a small disappointing,” Bell reported.
The judge issued a warrant for Trujillo to look in court. Paperwork checklist 7 unsuccessful makes an attempt from regulation enforcement to serve that warrant.
Just one affidavit signed by a sheriff’s deputy states the “defendant was evading services.”
“Trust your gut,” Bell claimed. “I just want men and women to be knowledgeable and do a small investigate.”
Flores wrote a purchaser assessment on-line and states numerous other shoppers attained out to her soon after looking through her publish.
“I hope to see his organization shut down,” Flores mentioned. “I’m hoping with this job interview, a lot more individuals will get to out and give additional info.”
As of Oct. 5, 2020, scores vary dependent on which web-site you glance at. On the BBB internet site, Tru Furniture has a 1.5-star rating out of 5 stars. Yelp has a 1-star score out of 5 stars.
On Yellow Webpages and Google, we saw the owner offering his own business 5-star rankings.
“There are people today out there certainly to rip-off folks,” Bell stated.
If you have a challenge that you will need enable resolving, call CBS 47 and permit us be On Your Facet. Give us a phone at 559-761-0383. Or e mail us at [email protected]